When Dealing With Other People...

When dealing with Other people…

...the least important word is “I.”
...the most important word is “We.”
...the two most important words are “Thank You.”
...the three most important words are “All is forgiven.”
...the four most important words are “What is your opinion?”
...the five most important words are “You did a good job.”
...the six most important words are “I want to understand you better.”

(From Becoming a Person of Influence, by John C. Maxwell & Jim Dornan)